Position: Floor Manager

Classification: Full-Time | Non-Exempt

Reports To: Assistant General Manager / General Manager

Overview:

Seeking a hands-on, service-driven Floor Manager to lead day-to-day front-of-house operations and ensure our guests experience exceptional service at every turn. The ideal candidate will bring energy, leadership, and a commitment to excellence in hospitality, helping to support and elevate both staff performance and guest satisfaction.

Key Responsibilities:

Daily Operations & Guest Experience

• Lead front-of-house during service, managing flow and upholding service standards
• Act as the point person on the floor, responding promptly to guest feedback or concerns
• Oversee dining room readiness, ensuring cleanliness, proper setup, and ambiance
• Assist in opening/closing procedures and ensure smooth shift transitions
• Enforce compliance with health, safety, and liquor laws

Team Leadership & Training

• Support the training and development of FOH staff through mentorship and daily coaching
• Ensure team is knowledgeable about menus, ingredients, allergens, and service steps
• Help maintain appropriate staffing levels and shift coverage
• Foster a positive and respectful work environment, leading by example

Cleanliness, Inventory & Supplies

• Conduct pre-service walkthroughs to ensure cleanliness, organization, and equipment readiness
• Monitor stock levels and communicate supply needs to management
• Assist with receiving deliveries and ensuring proper storage

Administrative Support

• Participate in service meetings and contribute to team goal setting
• Help with timesheet management, tip outs, and daily reporting as needed
• Maintain accurate notes on service issues or guest feedback for leadership review

Requirements

• 1–2 years of restaurant supervisory experience or strong FOH leadership experience in high-volume settings
• Food Handlers Certification (or obtained within 30 days of hire)
• Solid understanding of restaurant operations, guest service, and team dynamics
• Familiarity with POS systems and table management tools
• A genuine passion for hospitality and team development
• Strong organizational skills and attention to detail
• Availability to work evenings, weekends, and holidays as needed

Why Join?

This is an opportunity to grow with a respected restaurant group that values teamwork, service excellence, and career development. We offer competitive pay, supportive leadership, and a dynamic hospitality environment.