Description:

Exclusive new private membership club in Los Angeles is seeking a dynamic and dedicated Club Director to oversee all club & membership operations. The Club Director is the strategic leader responsible for ensuring an exceptional member experience, driving membership growth and retention, and overseeing all key guest-facing operations. This role concentrates heavily on membership engagement while supervising concierge services, events, and programming to deliver seamless luxury hospitality at every touchpoint. The Club Director embodies discretion, professionalism, and innovation, fostering a vibrant, exclusive community.

Key Responsibilities:

Membership Leadership:

• Develop, implement, and execute strategic plans for membership recruitment, retention, and engagement.
• Oversee the full life cycle of membership applications, interviews, vetting, onboarding, and renewals.
• Maintain a personal connection with members, ensuring their satisfaction, involvement, and loyalty.
• Curate member touchpoints including personalized welcomes, bespoke services, and exclusive offerings.
• Partner with marketing to drive referral initiatives, special membership campaigns, and events targeting new prospects.
• Manage membership database (CRM) ensuring accuracy, confidentiality, and proactive communication.
• Track and analyze membership metrics, engagement trends, and overall satisfaction data.
• Handle sensitive member concerns with discretion, empathy, and efficiency.

Concierge & Guest Services Oversight:

• Supervise and support the Concierge and Front Desk team, ensuring the highest standard of personalized service.
• Oversee the curation of exclusive partnerships, concierge referral services, and lifestyle offerings for members.
• Ensure front desk and concierge team members are trained, polished, and empowered to deliver exceptional hospitality.
• Maintain a proactive presence within the club to anticipate and address members’ needs.

Event & Programming Leadership:

• Collaborate with the Events and Programming teams to design and deliver a world-class calendar of events.
• Align programming with member interests, market trends, and the club’s brand identity.
• Personally attend and represent leadership at key events, strengthening relationships and community engagement.

Operational Management & Leadership:

• Set the tone for the club’s culture, guest interaction standards, and service ethos.
• Recruit, hire, mentor, and evaluate team members across membership, concierge, and programming.
• Manage budgets for membership services, front desk operations, and events support.
• Ensure compliance with all club policies, local laws, and confidentiality protocols.
• Act as a key liaison between members and executive leadership, voicing member feedback and shaping club enhancements.

Qualifications:

• 5+ years in luxury hospitality, private clubs, or exclusive membership environments.
• Proven experience managing high-net-worth clientele with impeccable discretion.
• Strategic thinker with strong execution skills and attention to operational detail.
• Exceptional interpersonal and communication skills—both written and verbal.
• Deep knowledge of luxury trends, fine dining, arts, entertainment, and lifestyle services.
• Familiarity with CRM platforms, membership software, and concierge systems.
• Polished, professional, and able to remain composed under pressure.
• Bilingual skills (especially in Chinese, Korean, or Japanese) a plus.

Leadership Qualities:

• Visionary leadership with a collaborative, team-first mentality.
• Commitment to delivering elevated, memorable member experiences.
• High emotional intelligence, cultural sensitivity, and diplomacy.
• Hands-on approach, willing to step into any role to ensure operational excellence.
• Adaptability and creativity in problem-solving under evolving demands.

Benefits & Compensation:

• Base Salary - $130k-$150k DOE
• Bonus Potential
• Medical
• PTO after 1st year
• Relocation Assistance Package
• Equal Employment Opportunity #AA