Director of Operations

Location: San Francisco Bay Area

Type: Full-time

About Us:

We are a mission-driven, delivery-first culinary brand focused on bringing nutritious, high-quality food to our guests through a seamless digital experience. Since our launch in 2021, we have paired operational expertise from top-tier restaurant professionals with innovative systems and a streamlined footprint to create a scalable and guest-first model for modern food service. Our aim is to be the go-to choice for clean, elevated cuisine—delivered with consistency, convenience, and care.

Position Overview:

As the Director of Operations, you will oversee all restaurant and service operations across the Northern California market. You will drive consistent execution across locations, lead and inspire high-performing teams, and ensure every guest touchpoint—from digital order to delivery—meets our brand’s standards for excellence. This role is ideal for a dynamic leader with experience scaling operations, implementing systems, and fostering a culture of accountability and hospitality in fast-paced environments.

Key Responsibilities:

Experience Leadership

Oversee the entire customer journey—from online ordering to delivery—ensuring seamless service that reflects our high standards for hospitality and quality.

Team Performance & Culture

Lead, mentor, and support a team of managers and service professionals. Build a strong, people-first culture with a focus on excellence and accountability.

HR & Staff Management

Oversee staffing processes, including hiring, onboarding, scheduling, labor compliance, performance management, and documentation. Partner with HR to ensure policy alignment and consistency.

Standards & Training

Establish and maintain clear operating procedures and service standards to ensure consistency and operational excellence across all units.

Operational Execution

Collaborate cross-functionally to ensure streamlined operations across departments and optimized order fulfillment processes.

Tech-Enabled Service

Leverage delivery platform analytics, guest feedback, and internal reporting tools to monitor performance, troubleshoot issues, and drive continuous improvement.

Brand Representation

Maintain elevated standards for aesthetics, cleanliness, professionalism, and thoughtful service at all locations.

Metrics & Accountability

Own and track KPIs including guest satisfaction, labor efficiency, order accuracy, and team productivity. Use data insights to inform strategic decisions and elevate results.

Qualifications:

• 5+ years of leadership experience in restaurant or hospitality operations, including multi-unit oversight
• Proven track record in building, leading, and scaling high-performing teams
• In-depth knowledge of systems, compliance, and operational best practices
• Strong HR acumen, including experience with labor law and performance management
• Experience in digital or delivery-first food concepts is a plus
• Strong financial and analytical skills including labor planning, inventory, and budgeting
• Passion for clean, high-quality food and delivering modern hospitality
• Excellent communication, coaching, and organizational leadership

What We Offer:

• Competitive salary and comprehensive benefits, $120k-$140k
• Bonus package up to 15%
• Monthly car allowance
• Cell phone reimbursement
• 401(k) plan with company match
• Career development opportunities in a growing brand
• A chance to directly shape the future of modern food and hospitality
• A collaborative team environment that blends food, technology, and wellness

Equal Employment Opportunity

We are proud to be an equal opportunity employer and value diversity at all levels of our organization. #AA