Position: Senior Director of Human Resources

Location: Los Angeles, CA

Annual Base Salary: $185,000–$210,000 DOE

Employment Type: Full-Time | Onsite

Position Overview

This role will lead people strategy for a fast-growing, lifestyle-focused, organic QSR brand rooted in quality ingredients, intentional hospitality, and modern food values. The Senior Director of Human Resources will serve as a hands-on, strategic leader responsible for building scalable HR infrastructure while preserving a mission-driven, people-first culture.

This is an opportunity for an HR executive who thrives in growth environments, understands the nuances of multi-unit restaurant operations, and can balance compliance, structure, and operational rigor with warmth, culture, and employee engagement.

Key Responsibilities

People Strategy & Leadership

• Act as a strategic partner to executive leadership, aligning people initiatives with brand values, growth goals, and operational needs
• Lead all HR functions including recruiting, employee relations, compliance, compensation, performance management, and workforce planning
• Build scalable HR systems and processes that support rapid expansion while maintaining consistency across locations
• Support organizational design that enables agility, accountability, and long-term sustainability

Talent Acquisition & Retention

• Oversee full-cycle recruiting for hourly, management, and corporate roles in a multi-unit QSR environment
• Develop talent pipelines that attract mission-aligned candidates passionate about food, wellness, and hospitality
• Partner with Operations and Culinary leadership to reduce turnover through thoughtful hiring, onboarding, and engagement strategies
• Strengthen employer brand positioning as a values-driven, lifestyle-oriented workplace

Onboarding, Training & Development

• Design onboarding experiences that immerse new hires in brand values, service philosophy, and operational excellence
• Partner with Operations to standardize training across kitchens and service teams
• Create career pathways and leadership development programs that support internal growth and long-term retention

Culture & Employee Experience

• Champion an inclusive, supportive, and high-accountability culture across all teams
• Launch employee engagement initiatives focused on wellbeing, recognition, and professional growth
• Serve as a trusted resource for leaders and employees on communication, feedback, and conflict resolution

Compliance, Risk & Employee Relations

• Ensure compliance with all federal, state, and local employment laws across operating markets
• Maintain and evolve employee handbooks, policies, and SOPs aligned with brand values and legal requirements
• Manage employee relations matters with discretion, empathy, and consistency

Payroll, Benefits & Compensation

• Oversee payroll processes in collaboration with Finance and external providers
• Evaluate and manage benefits offerings to ensure competitiveness within the lifestyle and hospitality sectors
• Partner with leadership on performance reviews, compensation planning, and incentive structures

HR Systems & Reporting

• Implement and manage HRIS platforms to ensure data accuracy, compliance, and usability
• Track key people metrics including turnover, engagement, hiring velocity, and DEI indicators
• Provide data-driven insights to leadership to inform decision-making and continuous improvement

Qualifications

• 10+ years of progressive HR leadership experience, preferably within multi-unit restaurants, QSR, or lifestyle brands
• Strong working knowledge of employment law across California, New York, and additional states
• Proven ability to scale HR programs in high-growth, fast-paced environments
• Collaborative leadership style with strong emotional intelligence and communication skills
• Experience with HR platforms (ADP, Paylocity) and restaurant tech (Toast, 7shifts) a plus
• Passion for food, wellness, hospitality, and building meaningful employee experiences

Compensation & Benefits

• Competitive base salary: $185,000–$210,000
• Annual bonus opportunity up to 15%
• Monthly car allowance
• Cell phone reimbursement
• 401(k) with company match
• Comprehensive benefits package
• Career growth opportunities within a mission-driven, expanding brand

Equal Employment Opportunity

The company is committed to fostering an inclusive and equitable workplace and is proud to be an Equal Opportunity Employer. #AA