Operations & Customer Success Coordinator

📍 Location: Long Island City, NY & Bronx, NY

Reports To: Chief Financial Officer

Department: Finance

Position Overview

A mission-driven food production and distribution company is seeking a highly organized and proactive Operations & Customer Success Coordinator to support its growing team. This hybrid role bridges logistics, client communication, and process improvement. The ideal candidate thrives in fast-paced environments, takes ownership of tasks, and enjoys improving operational systems to support organizational growth.

This position plays a crucial part in daily food and supply distribution to schools and institutions across New York City. It requires a blend of logistical coordination, client relationship management, and internal communication to ensure timely and efficient operations.

Key Responsibilities

• Serve as the main point of contact for clients, responding to inquiries about deliveries, missing items, custom orders, and more — always with professionalism and timely follow-up.
• Coordinate closely with internal teams to ensure accurate and on-time order fulfillment.
• Work alongside the warehouse and logistics team to manage routing schedules, prioritize orders, and ensure smooth operations.
• Track inventory levels, monitor expiration dates, and ensure order accuracy.
• Identify operational bottlenecks and recommend improvements, particularly in areas involving e-commerce order flow, automation, and client communications.
• Utilize tools such as Google Sheets or Microsoft Excel to manage and analyze data, build simple tracking tools, and report progress.
• Maintain urgency when resolving time-sensitive issues, ensuring tasks are completed thoroughly and efficiently.
• Act as a communication link between fulfillment, sales, finance, and logistics teams.
• Demonstrate flexibility and a willingness to step in and support various departments as needed.

Candidate Profile

• Strong sense of ownership and accountability; sees tasks through to completion.
• Detail-oriented with a focus on accuracy, especially when handling product and delivery information.
• Self-motivated with a proactive approach to problem-solving.
• Excellent communication skills — respectful, clear, and professional.
• Proficient in Google Sheets or Excel (formulas, filters, pivot tables), or eager to quickly learn.
• 2–4 years of experience in e-commerce operations, logistics, customer service, or order fulfillment is preferred.
• Comfortable adapting to change and working under pressure in a fast-moving environment.
• Collaborative team player who contributes to the development of efficient systems.
• Bachelor’s degree in a related field is required.

Compensation & Benefits

• Salary: $65,000–$85,000 annually (commensurate with experience)
• Health insurance coverage
• Paid Time Off
• Professional development opportunities
• Inclusive, mission-driven workplace culture

Physical Requirements

This is primarily an office-based role requiring extended periods of computer use. Occasional movement within the office or handling of equipment weighing up to 25 pounds may be required. The role demands clear and accurate verbal and written communication.