General Manager | Los Angeles | Specialty Coffee

Los Angeles, CA

$70,000–$80,000 DOE

On-site, Full-time

About Us

We are a fast-growing specialty coffee brand focused on delivering elevated products, exceptional hospitality, and meaningful neighborhood connections. Our mission is to create memorable daily experiences through quality, precision, and care. As we continue expanding across Los Angeles, we are seeking entrepreneurial leaders who thrive in high-growth environments and are excited to build strong teams from the ground up.

The Role

As a General Manager, you will launch and lead one of our flagship café locations in Los Angeles. This role is about more than overseeing daily operations — it’s about building culture, developing talent, driving financial performance, and embedding the brand into the local community.

You will set the operational standard, inspire your team to deliver best-in-class hospitality, and ensure consistent product excellence. We are looking for a proven operator who is customer-focused, highly organized, and motivated to make a lasting impact within a rapidly scaling organization.

Responsibilities

People

• Create a motivating and engaging culture for employees
• Train, coach, mentor, and celebrate your team consistently
• Recruit top-tier talent in collaboration with the People Team
• Oversee onboarding, training, and accreditation of new hires
• Ensure schedules comply with all state and local labor laws
• Review and approve timecards and paid time off requests accurately and on time
• Address performance concerns promptly and fairly
• Support scheduling gaps when needed
• Partner with leadership to implement operational changes while minimizing disruption
• Maintain high team engagement and morale

Product & Inventory

• Serve as a brand ambassador with deep knowledge of food and beverage offerings
• Maintain product quality and ensure recipes are executed accurately and consistently
• Oversee ordering, vendor relationships, inventory management, and waste control
• Ensure appropriate stock levels and equipment availability to meet demand
• Spend approximately 50% of time on the floor, leading by example through service and production excellence

Operational & Brand Excellence

• Achieve and exceed operational audit standards
• Maintain safety, cleanliness, and presentation of the location
• Ensure compliance with health department standards and aim for top inspection scores
• Address facilities, maintenance, and safety concerns proactively
• Prepare the store for seasonal changes, menu launches, and promotional initiatives

Financial & Neighborhood Performance

• Own financial performance, including sales growth, labor, and cost management
• Identify opportunities for revenue growth and operational efficiency
• Maintain and improve guest satisfaction and Net Promoter Scores
• Celebrate positive feedback and address service recovery opportunities quickly
• Build meaningful relationships with neighboring businesses and community members
• Collaborate with peer General Managers to share best practices

Leadership Development

• Continue developing leadership, coaching, and communication skills
• Stay current on company tools, systems, and processes
• Identify and close communication or operational gaps
• Attend required meetings and trainings

Qualifications

• 4+ years of experience managing single-unit operations in high-growth hospitality or retail environments
• Experience leading large hospitality teams
• Experience managing inventory and supply chain ordering
• Experience with Specialty Coffee brands

Skills

• Passion for coffee, hospitality and exceptional customer service
• Ability to perform under pressure and manage competing priorities
• Strong organizational and delegation skills
• Excellent interpersonal and communication skills
• Ability to create workflows and scalable systems
• Emotional intelligence and conflict resolution capabilities
• Strong problem-solving and troubleshooting skills
• Comfortable leading through change

Compensation & Benefits

• $70,000–$80,000 annual salary (based on experience and qualifications)
• Bonus program
• 15 days paid annual leave (in addition to holidays and sick time)
• Comprehensive health plan options
• Commuter benefits
• Parental leave
• Bereavement leave
• Team social events
• Product perks
• Equal Employment Opportunity #AA