Manager of Operations

Reports To: Director of Operations

Location: Corporate

Classification: Exempt

Summary:

Supports the Director of Operations in overseeing all restaurant locations, ensuring adherence to operational standards, driving performance, and developing leadership teams.

Requirements:

• 2+ years as General Manager or Operations Manager in hospitality
• Bachelor's degree or equivalent experience

Key Responsibilities:

• Manage operations across all restaurant locations
• Set and monitor budget and sales goals with location leaders
• Oversee labor, food cost, waste, and inventory control
• Ensure compliance with policies, safety standards, and labor laws
• Coach GMs and train leadership teams
• Collaborate on hiring, onboarding, and training initiatives
• Align marketing and PR strategies with operations
• Monitor payroll, bookkeeping, and budgeting practices
• Ensure consistency in menus and brand standards
• Promote a strong company culture and resolve guest concerns
• Discipline and manage executive staff as needed

Work Environment:

Primarily sedentary with occasional movement and light lifting (up to 10 lbs). Reasonable accommodations provided.

Employment-at-Will & Equal Opportunity:

Employment is at-will. The company provides equal employment opportunities and reasonable accommodations as required by law.