Assistant General Manager Full-Service Restaurant | Reports to: General Manager

About the Role

We are looking for a hands-on, hospitality-driven Assistant General Manager to partner with the General Manager in leading one of our full-service restaurant locations. This is a leadership role for someone who thrives on the floor — someone who sets the tone for service, builds genuine relationships with guests and team members, and takes pride in running a tight, well-organized operation. You will be deeply involved in the daily rhythm of the restaurant while also developing the skills and perspective necessary to grow into a General Manager position.

What You'll Do

Guest Experience & Service Standards

• Set and uphold a high standard of genuine, attentive hospitality across all dayparts and service periods.
• Be a visible, engaged presence on the floor during service — connecting with guests, resolving concerns, and modeling the behavior you expect of your team.
• Ensure that every detail of the dining experience — from greeting to farewell — reflects the character and quality of the restaurant.
• Monitor and act on guest feedback, including online reviews, comment cards, and in-the-moment situations.

Team Leadership & Development

• Hire, onboard, train, and develop hourly team members; contribute to the hiring of supervisors in partnership with the GM.
• Lead pre-shift meetings that energize and prepare the team for service.
• Provide regular, specific, and constructive feedback to team members; conduct performance conversations with professionalism and care.
• Build a culture of accountability, respect, and continuous improvement on the floor.
• Identify and invest in high-potential team members, supporting their growth and advancement.

Operations & Financial Management

• Assist the GM in managing daily operations, including opening and closing procedures, scheduling, and labor management.
• Monitor and help control key cost categories including labor, beverage, and supply costs; contribute to variance analysis.
• Oversee cash handling procedures, POS accuracy, and end-of-shift reconciliation.
• Ensure proper maintenance of the physical space; communicate facility issues and coordinate with vendors or management as needed.
• Step into the GM role during absences and off-days, maintaining full operational continuity.

Bar & Beverage

• Maintain working knowledge of the cocktail, wine, and beer program; support the team in confident, knowledgeable menu communication.
• Oversee responsible alcohol service practices, ensuring compliance with local laws and company standards.
• Assist in beverage ordering, inventory, and tracking in collaboration with the bar team.

Private Events & Sales

• Partner with the events team to ensure private dining and buyout experiences are executed flawlessly.
• Serve as an on-site point of contact for event hosts, ensuring communication is clear and expectations are exceeded.
• Support the sales process by representing the restaurant's event capabilities to prospective clients when called upon.

Compliance & Safety

• Maintain a safe, clean, and legally compliant operation at all times, including food safety, allergen protocols, and labor law adherence.
• Ensure all team members hold current required certifications
• Conduct regular walkthroughs and safety audits; correct deficiencies promptly.

What We're Looking For

• 3+ years of restaurant management experience in a full-service, quality-focused environment; fine dining or polished casual experience strongly preferred.
• Proven ability to lead a team through high-volume service with composure, warmth, and precision.
• Genuine passion for hospitality — you notice the details guests notice, and you care deeply about getting them right.
• Strong financial acumen; comfort reading and reacting to P&L data, labor reports, and cost analyses.
• Excellent interpersonal skills with the ability to communicate clearly across all levels of the organization.
• Experience with scheduling software, POS systems (e.g., Toast, Aloha, Micros), and reservation platforms (e.g., OpenTable, Resy).
• Current Food Handler Certification and TABC/TIPS certification, or ability to obtain promptly upon hire.
• Flexible availability including nights, weekends, and holidays as required by the business.
• A genuine desire to grow — this role is built for someone who wants to become a GM.

Compensation & Benefits

• Competitive base salary commensurate with experience
• Health, dental, and vision insurance
• Paid time off
• Dining privileges across the portfolio
• Growth opportunities

This job description is intended to convey the general nature and level of work expected of this position and is not an exhaustive list of all responsibilities, duties, or skills required. We are an Equal Opportunity Employer.