Chef Driven hospitality group seeks a Director of Operations for a luxury driven opening project. The Director of Operations will serve as the operational leader for a highly anticipated multi-outlet hospitality concept opening in late 2026/January 2027. This role will oversee all aspects of planning, launch, and ongoing execution across a dynamic environment including a restaurant, bars, and lounge spaces. This position requires strong new opening experience, from concept development through operational readiness, including staffing, training, systems implementation, and SOP development. The Director of Operations will establish the service standards, operating frameworks, and team structure needed to deliver exceptional hospitality, operational excellence, and financial performance.

Post-opening, this leader will oversee day-to-day operations across all outlets, ensuring a cohesive guest experience, strong team culture, and consistent execution. The role partners closely with ownership and cross-functional teams including Culinary, HR, Finance, Events, and Facilities.

RESPONSIBILITIES

Pre-Opening

• Develop and implement SOPs, service standards, and operational systems across all outlets
• Create and manage pre-opening timelines, readiness checklists, and critical paths
• Partner with design, construction, and facilities teams to ensure operational functionality
• Lead FOH hiring strategy and support BOH staffing plans; build scalable org structures
• Design and execute comprehensive training programs for all team members
• Select and implement key operational systems (scheduling, payroll, inventory, reservations, etc.)
• Support menu development alongside culinary leadership to ensure operational feasibility
• Oversee on-site setup and ensure opening readiness

Operations (Post-Opening)

• Oversee daily operations across restaurant, bar, and lounge environments
• Ensure consistent execution of service standards, product quality, and guest experience
• Manage staffing, scheduling, and labor controls in compliance with regulations
• Maintain an active floor presence to coach teams and drive service excellence
• Partner cross-functionally to ensure a seamless and elevated experience

Leadership & Team Development

• Build and lead a high-performing management team
• Drive a culture of accountability, collaboration, and professionalism
• Oversee hiring, onboarding, training, and succession planning
• Partner with HR on performance management and team development
• Mentor and develop managers into strong operational leaders

Financial Oversight

• Develop and manage budgets including labor, COGS, and operating expenses
• Monitor P&L performance and implement strategies to drive profitability
• Oversee purchasing, vendor relationships, and cost controls
• Partner with leadership to support revenue growth and overall business performance

Guest Experience

• Champion a best-in-class hospitality experience across all touchpoints
• Ensure consistency, quality, and attention to detail in daily operations
• Build strong relationships with guests and respond to feedback to continuously improve

Team Expectations

• Represent and uphold the company’s Mission, Purpose, and Values
• Maintain professionalism in all communication and appearance
• Participate in all required meetings and trainings
• Support a safe, respectful, and compliant work environment