GENERAL MANAGER

Location: Boston, MA

Reports To: Operations Manager

Compensation: $80,000-$85,000

Status: Full-Time, Salaried, Exempt

Position Summary

Seeking a coffee-obsessed General Manager to lead the daily operations. This role oversees all front and back of house functions, drives the quality and consistency of the coffee program, develops and retains a strong hourly and supervisory team, and owns the financial performance of the location. The ideal candidate brings genuine passion for specialty coffee alongside the operational discipline to run a high-volume, service-driven business.

Key Responsibilities

Operations

• Oversee all daily operations including opening and closing procedures, staffing, inventory, and facility upkeep
• Maintain equipment standards including espresso machines, grinders, brewers, and water filtration, coordinating preventative maintenance and repairs
• Ensure full compliance with health department, food safety, and local regulatory requirements
• Manage vendor relationships including green and roasted coffee, dairy and alternative milks, bakery, and paper goods

Coffee Program and Quality

• Uphold beverage quality standards across espresso, batch brew, and manual brew methods
• Lead daily dial-in, calibration, and quality control routines
• Partner with [roasting team / roasting partner] on offerings, seasonal menu changes, and single origin rotations
• Develop and deliver ongoing barista training and certification

Team Leadership

• Recruit, hire, onboard, and schedule all hourly and supervisory staff
• Coach and develop shift leads and assistant managers toward promotion
• Conduct performance reviews, manage progressive discipline, and maintain accurate documentation
• Foster a positive, accountable culture with low turnover and high internal mobility

Financial Performance

• Own the P&L for the location, including revenue, COGS, labor, and controllable expenses
• Manage labor to budgeted targets while protecting service standards
• Oversee inventory counts, waste tracking, and ordering accuracy
• Analyze sales trends and daypart performance to identify growth opportunities

Guest Experience

• Maintain hospitality standards across every touchpoint from order to handoff
• Respond to guest feedback and resolve issues in real time
• Support local marketing, community events, and wholesale or catering relationships as applicable

Qualifications

• 4+ years of management experience in specialty coffee, café, or fast-casual hospitality
• Demonstrated P&L ownership with proven results in labor and cost control
• Strong working knowledge of espresso extraction, brewing ratios, and quality standards
• Experience hiring, training, and developing hourly teams at scale
• Proficiency with POS and scheduling systems [e.g., Square, Toast, 7shifts]
• Excellent written and verbal communication skills
• SCA certification a plus

Physical Requirements

Ability to stand for extended periods, lift up to 50 pounds, and work a flexible schedule including early mornings, weekends, and holidays.

Benefits

• Full coverage for medical benefits
• Commuter Benefits
• Parental Leave
• 15 days paid annual leave
• & more