Job Title: Director of Operations

Location: Boston, MA

Base Salary

Range: $140,000–$150,000

Compensation: Base salary + bonus eligibility

Benefits: Healthcare, Paid Time Off, Relocation Assistance

Equal Employment Opportunity

Position Overview

The Director of Operations is responsible for the overall operational performance, consistency, and financial execution across a portfolio of chef-driven, hospitality-focused restaurants. Reporting to senior operations leadership, this role ensures that standards, systems, and expectations are consistently executed at the restaurant level while developing high-performing management teams and delivering exceptional guest experiences.

This is a hands-on, field-driven leadership role that translates strategy into disciplined execution. The Director of Operations directly oversees General Managers and partners closely with cross-functional leaders to drive results across multiple locations. This role is accountable for achieving both financial and qualitative performance targets through ongoing coaching, development, and training of restaurant-level leadership teams.

The ideal candidate brings both operational rigor and strong leadership presence, with the ability to balance creativity, culture, and structure. This individual will uphold and evolve the organization’s ethos—ensuring values are consistently reflected in people, processes, decisions, and daily operations—while supporting continued growth and scalability.

Key Responsibilities

Operations & Quality

• Oversee daily operations across all locations, ensuring consistent execution of FOH and BOH standards
• Enforce systems and procedures related to service, food quality, preparation, inventory, cleanliness, and safety
• Partner with culinary leadership to support menu execution, tastings, quality control, and operational rollouts
• Support beverage execution in collaboration with beverage leadership, ensuring service standards, cost controls, and profitability targets are met
• Identify operational efficiencies and cost-saving opportunities without compromising brand standards or guest experience
• Oversee facilities management across all locations, including preventive maintenance, vendor relationships, and landlord coordination

Financial & Labor Performance

• Execute operating plans aligned with annual and quarterly budgets
• Analyze P&Ls, sales trends, labor metrics, and operational KPIs to drive performance and corrective action
• Partner with General Managers to optimize staffing models, scheduling practices, and productivity
• Support labor controls, payroll accuracy, and financial discipline at the unit level
• Translate financial insights into clear, actionable expectations for management teams

Leadership & Team Development

• Lead, coach, and develop General Managers and management teams through regular one-on-ones, performance reviews, and consistent on-site presence
• Drive management recruiting, onboarding, training, and retention in partnership with HR and senior leadership
• Ensure managers are operationally disciplined, financially literate, and guest-focused
• Champion training programs and ensure consistent execution of onboarding and leadership development initiatives
• Foster a culture of accountability, collaboration, and continuous improvement

HR, Systems & Compliance

• Partner with HR to support the full employee lifecycle including hiring, onboarding, performance management, and compliance
• Ensure adherence to all local, state, and federal labor, safety, and sanitation regulations
• Ensure proper adoption and effective use of operational systems, including POS, scheduling, inventory, and reservation platforms
• Identify gaps in training, process, or systems and lead solutions in partnership with cross-functional teams

Guest Experience & Brand Execution

• Serve as a visible ambassador of the organization’s hospitality philosophy and brand standards
• Support execution of marketing initiatives, promotions, and events at the unit level
• Monitor guest feedback and partner with leadership teams to address opportunities and elevate service
• Ensure each concept maintains its unique identity while meeting shared operational and hospitality standards

New Openings & Special Projects

• Serve as operational lead for new restaurant openings, owning execution from pre-opening through post-opening stabilization
• Partner with culinary, beverage, service, and development teams to ensure operational readiness, staffing, training, and systems execution
• Support implementation of opening timelines, checklists, and performance plans
• Lead special operational projects that drive scalability, consistency, and continuous improvement across the portfolio

Qualifications

• 8–10+ years of progressive restaurant leadership experience, with multi-unit oversight strongly preferred
• Experience in chef-driven, hospitality-focused concepts
• Strong financial acumen including P&L ownership, labor management, and cost controls
• Demonstrated ability to lead, coach, and hold management teams accountable
• Highly organized, detail-oriented, and results-driven
• Comfortable working nights, weekends, and holidays as required
• Strong working knowledge of service, beverage, food safety, and sanitation standards
• Professional presence with a collaborative, people-first leadership style

Success Metrics

• Consistent operational execution and brand standards across all locations
• Achievement of sales, labor, and profitability targets
• Strong engagement, development, and retention of General Managers and leadership teams
• Improved guest satisfaction, service consistency, and operational discipline

Candidate Profile

• Balances entrepreneurial thinking with structure, systems, and scalable processes
• Brings a strong ownership mentality and high accountability
• Passionate about coaching, developing, and leading high-performing teams
• Able to move seamlessly between strategy, data analysis, and hands-on execution
• Demonstrates integrity, resilience, and emotional maturity
• Open to feedback and committed to continuous improvement
• Influences and collaborates effectively across all levels of the organization
• Consistently represents the organization’s culture and values as a brand ambassador
• #AA