A Best of Westchester award-winning salon, spa, and café/bar is seeking a hands-on General Manager to oversee all aspects of the business. This is a unique concept that blend luxury beauty/spa services with a full service cocktail bar and cafe. This ideal candidate is a leader who ensures smooth daily operations, exceptional guest experiences, and strong financial performance. The role requires a proactive manager who thrives under pressure, motivates a diverse team, and upholds the highest standards of service, cleanliness, and professionalism. Open to candidate from a Spa/Salon setting who want to gain hospitality experience or a F&B pro who wants to expand into luxury beauty management.

Key Responsibilities

Operations

• Manage daily functions across salon, spa, and café/bar.
• Ensure compliance with company policies, service protocols, and health & safety standards.
• Oversee scheduling, inventory, equipment, and supply management.

Team Leadership

• Recruit, train, and manage hairstylists, estheticians, baristas, bartenders, and receptionists.
• Lead with a hands-on management style, setting the standard for excellence.
• Conduct meetings, training, and performance reviews.
• Foster a positive, team-oriented work culture and handle employee relations.

Guest Experience

• Guarantee consistent, high-quality service at every touchpoint.
• Resolve guest concerns promptly and professionally.
• Drive upselling and cross-service referrals.

Financials

• Manage budgets, payroll, and financial reporting.
• Monitor revenue goals and control labor/supply costs.
• Support promotions and events to increase sales.

Marketing & Development

• Partner with marketing on promotional campaigns.
• Build community relationships and local brand awareness.
• Monitor and respond to online reviews.

Qualifications

• 3–5 years of management experience in salon, spa, hospitality, or F&B.
• Strong leadership, customer service, and communication skills.
• Ability to work well under pressure in a fast-paced, multi-service environment.
• Knowledge of salon/spa operations and products; café/bar experience preferred.
• Proficiency with POS, inventory systems, and financial reporting.
• Flexible availability (evenings, weekends, holidays).

Preferred: Cosmetology or esthetics license; degree in business or hospitality.

Compensation & Benefits

• Competitive salary + performance bonuses.
• Healthcare benefits (after one year).
• Employee discounts on services.
• Opportunities for advancement within the company.