Restaurant Operations Manager

New York City — Times Square | 85K | Bonus | Healthcare

We are seeking an experienced Restaurant Operations Manager to join the leadership team at our iconic Times Square location. Known for generous portions, warm hospitality, and a high-energy dining experience, our restaurant has been a landmark destination for locals, tourists, theatergoers, and families for over 35 years.

If you thrive in a fast-paced, high-volume environment and love leading teams to deliver memorable guest experiences, we want to meet you.

WHAT YOU'LL DO

• Oversee daily restaurant operations in one of the highest-volume restaurants in NYC
• Lead, coach, and develop FOH teams to uphold our standards of service and hospitality
• Maintain strong floor presence to ensure smooth service during peak hours
• Manage staffing levels, scheduling, and labor performance
• Ensure compliance with health, safety, and operational procedures
• Collaborate with the General Manager and culinary leadership on continuous improvements
• Support guest relations, handle escalations, and maintain our reputation for warm, guest-first service

WHAT WE'RE LOOKING FOR

• 3+ years of restaurant management experience in high-volume, full-service dining
• Passion for hospitality and delivering exceptional experiences
• Hands-on leadership style with excellent communication and teamwork skills
• Experience mentoring and developing staff at all levels
• Ability to multitask, stay organized, and remain calm under pressure
• Strong operational knowledge, including labor management and service execution
• A positive attitude and the ability to inspire a diverse team

WHY JOIN US

• Work at one of the most iconic restaurants in New York City
• Competitive salary and performance-based bonus opportunities
• Comprehensive health and wellness benefits
• Dining discounts and perks
• A supportive, people-first culture where your growth matters

Compensation: $85,000 base salary + quarterly performance bonus