Position: Guest Services Manager

Location: New York City

Compensation: $80,000 annually + comprehensive benefits

A luxury hospitality group is seeking a polished and guest-centric Guest Services Manager to oversee VIP relations at a premier dining destination in New York City. This role is responsible for building lasting relationships with high-profile clientele, elevating the guest experience, and driving loyalty through strategic outreach, personalized service, and curated experiences.

Reports to: General Manager (GM)

Key Responsibilities:

♦ Serve as the primary liaison for VIP guests, ensuring their experience is elevated, personal, and seamless from start to finish

♦ Develop and maintain strong relationships with high-net-worth individuals to encourage loyalty and repeat business

♦ Identify high-spending guests and proactively engage with them to ensure tailored service and consistent satisfaction

♦ Maintain an updated VIP database in 7Rooms, capturing preferences, history, and key guest notes

♦ Brief the host team daily on VIP arrivals and ensure all front-of-house staff are informed on guest profiles

♦ Collaborate with the General Manager and Chefs to ensure the team is well-prepared to deliver flawless service

♦ Conduct daily service briefings highlighting notable VIP guests, their preferences, and booking logistics

♦ Handle VIP booking requests directly, ensuring white-glove service and attention to detail

♦ Proactively attract new high-profile guests through networking, strategic partnerships, and community outreach

♦ Coordinate exclusive dining experiences, private events, and bespoke services for top clientele

♦ Manage any VIP concerns with discretion, empathy, and professionalism

♦ Serve as the key point of contact for a partner gallery’s reservations and event coordination

♦ Represent the restaurant at high-profile events and maintain industry relationships to support business development

♦ Monitor hospitality trends and competitor activity to identify opportunities for enhancing guest engagement

Ideal Candidate:

♦ Background in luxury restaurants, five-star hotels, private clubs, or similar upscale environments

♦ Strong presence and network in NYC’s dining, culture, and lifestyle scenes

♦ Excellent interpersonal and communication skills, with the ability to engage high-profile individuals authentically

♦ Passionate about service and understands the nuances of luxury hospitality

♦ Impeccable attention to detail, polished presentation, and calm under pressure

♦ Highly organized and able to multitask in a fast-paced environment

♦ Discreet, tactful, and experienced in handling confidential matters

♦ Flexible schedule to accommodate evenings, weekends, and VIP events as needed

Compensation & Benefits:

♦ Base salary: $80,000 annually

♦ 100% employer-paid medical plan coverage

♦ 50% employer-paid dental and vision coverage

♦ 15 days of PTO annually (with a 30-day accrual cap)

♦ Paid family bonding leave for birthing and non-birthing parents

♦ Fully paid life insurance policy

♦ Pension plan with employer match

♦ Monthly cell phone stipend or work phone provided

♦ Dining discounts at affiliated properties

♦ Retail and entertainment discount programs