SERVICE MANAGER

Upscale Steakhouse | New York City

Full-Time | In-Person | $85,000 – $95,000

ABOUT THE OPPORTUNITY

A renowned, iconic American steakhouse is expanding to New York City and seeking a dynamic, floor-present Service Manager to lead the Front of House team with integrity, hospitality, and a relentless pursuit of excellence. This is a role for a true hospitality professional — someone who thrives on the floor, leads by example, and understands the nuances of delivering flawless fine dining experiences for a discerning clientele.

KEY RESPONSIBILITIES

Fine Dining Service Operations

• 5–7 years of experience in upscale or fine dining restaurants, including 2+ years in a service manager or supervisory role
• Successfully manage a high-volume dining room with elevated service standards and multi-course meals
• Proficient in steakhouse service — steak temperatures, tableside presentations, and menu enhancement suggestions
• Oversee day-to-day FOH operations: pacing, table turns, section management, guest transitions, and hands-on floor leadership
• Maintain stamina and physical ability to remain on your feet for extended periods and lift up to 50 lbs as needed

Wine & Beverage Expertise

• Strong working knowledge of wine, spirits, and cocktail service; confident in pairings and upselling
• Collaborate with beverage leadership to maintain cellar organization and train staff in wine service techniques including bottle presentation and decanting
• Uphold wine integrity and consistency across every guest interaction

Team Leadership & Development

• Lead daily pre-shifts emphasizing menu knowledge, guest service goals, and teamwork
• Coach and support servers, bussers, runners, and bar team in accordance with training SOPs and service philosophy
• Participate in performance evaluations and team development through mentoring and high standards

Guest Experience & Problem Solving

• Actively manage the floor during service and take ownership of VIP tables and repeat guest relationships
• Resolve guest concerns with poise and professionalism — always turning moments of service failure into loyalty
• Partner with hosts and kitchen leadership to maintain seamless guest flow and exceptional pacing

KEY TRAITS & COMPETENCIES

• Hospitality-First: Passionate about creating exceptional guest experiences through warmth, respect, and personalization
• Floor General: Strong, calm, visible leader who maintains service flow under pressure
• Detail-Oriented: Obsessive about polish, timing, plate presentations, and consistent guest transitions
• Wine-Confident: Comfortable educating staff and guests on wine service, pairings, and bottle presentation
• Team Builder: Fosters accountability, morale, and growth within a diverse service team
• Guest Recovery Pro: Handles concerns with empathy and professionalism
• Culturally Fluent: Understands the NYC dining scene and how to lead diverse teams in a high-demand market

QUALIFICATIONS

• Minimum 5 years of fine dining or upscale restaurant experience including 2+ years in a supervisory role
• Familiarity with NYC fine dining culture and the expectations of elite clientele
• Experience managing union and non-union teams preferred
• Availability to work evenings, weekends, and holidays

COMPENSATION & BENEFITS

• 💰 Salary: $85,000 – $95,000, commensurate with experience
• 🏥 Health, dental & vision insurance
• 🌴 Paid time off
• 💳 401(k) — coming soon
• 🚇 Commuter benefits
• 🎯 Potential performance bonuses
• 🍽️ Dining discounts