General Manager – Upscale Steakhouse (NYC)

Overview

A well-established upscale steakhouse in New York City is seeking a passionate and hands-on General Manager to lead daily operations and drive exceptional guest experiences in a high-volume, luxury dining environment.

The ideal candidate is an ownership-minded leader who thrives on the floor, understands the full scope of restaurant operations, and takes pride in running a restaurant as if it were their own.

This role requires a strong operational leader who balances guest engagement, financial oversight, and team development while maintaining the highest standards of hospitality.

Key Responsibilities

Operational Leadership

• Oversee all daily restaurant operations, ensuring seamless service execution in a high-volume upscale environment
• Maintain a strong and consistent floor presence, serving as the visible face of the restaurant to guests and team members
• Proactively monitor all areas of the operation (front and back of house) to ensure smooth service and operational readiness
• Prioritize guest satisfaction while ensuring service standards reflect a luxury dining experience

Financial & Business Performance

• Drive profitability through strong oversight of restaurant P&L, labor efficiency, and cost controls
• Manage inventory, vendor relationships, and operational expenses to maintain financial performance
• Balance service excellence with disciplined financial decision-making

Team Leadership & Development

• Lead, mentor, and develop hospitality professionals while fostering a culture of accountability and growth
• Coach and develop emerging leaders while building a strong pipeline for internal promotion
• Maintain strong knowledge across all departments to ensure operational alignment

Service & Guest Experience

• Ensure the highest standards of hospitality are consistently delivered to a discerning clientele
• Engage with guests throughout service through table touches and relationship building
• Lead by example, modeling professionalism, warmth, and service excellence

Ideal Candidate Profile

• 3–6 years of General Manager experience in upscale, fine dining, or high-volume restaurant environments
• Strong financial acumen, including P&L oversight, labor management, and operational efficiency
• Confident decision-maker with strong initiative and a proactive leadership style
• Passionate about developing teams, mentoring leaders, and building strong cultures
• Highly organized with strong time management and multitasking abilities
• Guest-forward mindset with a strong presence on the dining room floor
• Open-minded leader who values collaboration and continuous learning

Leadership Style

The ideal leader approaches the role with a true sense of ownership—someone who takes pride in understanding the restaurant inside and out and continuously looks for ways to improve operations, develop the team, and elevate the guest experience.

This position requires a dedicated and passionate operator who thrives in a fast-paced environment and demonstrates a strong work ethic. The role offers long-term growth potential, including the opportunity to grow into multi-unit leadership within the organization.